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How can I contact your customer service team?Our customer service team is here to assist you with any questions or concerns you may have. You can reach us via email at [insert email address], by phone at [insert phone number], or through our live chat feature during our business hours. We strive to respond to all inquiries promptly and provide the best possible support to our customers.
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Can I sign up for your newsletter or Wine Club?Yes, we invite you to join our newsletter and Wine Club to stay updated on the latest promotions, exclusive offers, and wine recommendations. You can sign up for our newsletter by entering your email address in the subscription box located on our website. To join our Wine Club, simply visit the Wine Club section of our website for more information and to sign up.
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Do you offer gift options or gift cards?Yes, we offer gift options and gift cards for those special occasions. You can purchase a gift card in various denominations, which can be redeemed for any product on our website. Additionally, you have the option to add a personalized message to your gift order during checkout.
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How do I place an order?To place an order, simply browse our website and add your desired items to your shopping cart. When you're ready, proceed to checkout, where you'll be prompted to enter your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation with details of your purchase.
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What are your shipping options and delivery times?We currently ship within Cyprus. Shipping rates and delivery times may vary depending on your location and the shipping method chosen during checkout. You'll have the option to select your preferred shipping method and view estimated delivery times before completing your order.
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What payment methods do you accept?We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. Rest assured that your payment information is encrypted and securely processed to protect your privacy and security.
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Are your products authentic and high-quality?Absolutely! We take pride in offering only the finest quality wines from reputable producers. Each product on our website is carefully curated to ensure authenticity, excellence, and an exceptional tasting experience for our customers.
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What is your return policy?We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within [insert timeframe] of receiving your shipment to initiate a return or exchange. Returned items must be unused, in their original packaging, and in resalable condition. Please refer to our Returns & Exchanges policy for more information.
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